Pricing Plans
Feedback Route offers clear service packages for businesses that want to collect customer feedback, measure satisfaction, analyze the customer journey, and turn responses into practical improvements. Each plan is designed around a different level of research depth.
Startup
$450
per feedback project
- One customer feedback survey
- Up to 12 survey questions
- Basic Survey Ninja setup
- Simple feedback summary
- Email support during the project
Business
$900
per feedback project
- Customer feedback strategy
- Up to 3 survey forms or feedback flows
- Customer journey feedback mapping
- Insight report with patterns and priorities
- Project consultation call
Agency
$2,400
per month
- Monthly customer feedback planning
- Up to 6 active feedback flows
- Monthly insight report
- Priority support
- Strategy review call each month
What Clients Say
Feedback Route helps businesses replace assumptions with structured customer insight. Our clients use feedback to improve service quality, website clarity, customer communication, retention, and business strategy.
“The feedback process became clear and useful.” Feedback Route helped us build a simple customer survey process and understand what our clients were really trying to tell us. The final recommendations were practical and easy to apply.
Wade Warren
CEO, Aztech Inc.
Rated 5 out of 5
“We finally saw where customers were getting stuck.” The team helped us collect feedback from website visitors and service clients. The report showed which parts of our communication were unclear and what we needed to improve first.
Nadia Smith
CEO, SurTrade
Rated 5 out of 5
“A strong process for customer listening.” Before working with Feedback Route, our feedback was scattered across emails, reviews, and support notes. Now we have a structured system that helps us see patterns.
Jenny Lorson
CEO, Notech
Rated 5 out of 5
“The insights helped us make better decisions.” Feedback Route gave us a clear view of customer satisfaction and service friction. The project helped our team prioritize improvements instead of guessing.
Smith Doe
CEO, Vartech
Rated 5 out of 5
Frequently Asked Questions
Answers to common questions about our feedback projects and packages.
We start with a short discovery conversation. You explain what you want to learn, who you want to ask, and what business decision the feedback should support. Then we recommend the right feedback structure and package.
You receive a clear summary of customer responses, repeated themes, satisfaction signals, friction points, and practical recommendations. The report is written for business teams, not only for researchers.
Support depends on the package. It can include survey planning, Survey Ninja setup, feedback structure, response review, reporting, and consultation around next steps.
Choose Startup if you need a simple feedback project. Choose Business if you need deeper analysis and multiple feedback flows. Choose Agency if customer feedback should become an ongoing part of your business improvement process.
For structured online surveys and feedback forms, Feedback Route uses Survey Ninja as the core survey environment. The setup and use are included according to the selected package scope.
No. We offer one-time feedback projects and ongoing monthly feedback support. Some businesses need one survey, while others need recurring satisfaction tracking and customer journey analysis.
Yes. Survey question planning is part of our work. We help write questions that are clear, useful, and connected to the business decision you need to make.
Yes. If you already have a customer list, we can help structure the feedback process around it, and segment responses by customer type, service category, location, or experience stage.
Yes. If your project becomes broader, you can move from Startup to Business, or from a one-time project to ongoing monthly support.
Yes. Depending on the project, we can provide summarized findings, categorized responses, and raw response exports for internal review.
Still Have Questions About Your Feedback Project?
Support depends on the package. It can include survey planning, Survey Ninja setup, feedback structure, response review, reporting, and consultation around next steps.